By George Waggott, founder, and Roberto Fonseca-Velazquez, summer law student,
George Waggott Law
A loneliness epidemic is sweeping across North American workplaces, with one study finding that a staggering 79% of white-collar workers reported feelings of isolation stemming from their jobs. This alarming statistic comes from a recent report by BSG, a consulting firm, highlighting a critical issue that has significant implications for both employees and employers.
The Impact of Technology and Support Deficiencies
Natalie Lupiani, Vice President of BSG, was interviewed by Fortune magazine, and says that she attributes much of the workplace loneliness to the over-reliance on technology and insufficient support for employees. "For all the good that technology does, the tendency to pull back from in-person opportunities to know each other as colleagues does have an impact on increased levels of loneliness," Lupiani said.
While the rise of hybrid and remote work models might seem like a contributing factor, Lupiani clarified that she does not believe that flexible schedules are the primary cause of loneliness. Contrary to popular belief, studies indicate that remote employees can still forge meaningful connections. Instead, it is the absence of intentional efforts by employers to foster in-person interactions that exacerbates feelings of isolation.
The Consequences of Workplace Loneliness
The repercussions of workplace loneliness extend beyond mere emotional discomfort. The BSG report reveals that lonely employees are found to be four times more likely to be dissatisfied with their current careers and three times more likely to feel they cannot be their authentic selves at work. Additionally, these employees are reported to be only half as likely to feel positive about their career prospects compared to their counterparts who do not experience loneliness.
Disparities Among Workers
The BSG report also uncovers significant disparities among different demographic groups. While all workers say they experience loneliness at similar rates, workers who are visible minorities are reported to face unique challenge - they are 9% more likely to feel they cannot bring their genuine selves to work, 11% less likely to feel trusted by their managers, and 8% less likely to feel supported by coworkers. Lupiani says that she attributes these disparities to ongoing issues of discrimination and unconscious bias in the workplace.
The Role of Employers in Combating Loneliness
Addressing workplace loneliness requires a concerted effort from both employees and employers. While Lupiani says that she encourages employees to take proactive measures to alleviate their loneliness, she underscores the critical role of employers in creating a supportive and inclusive environment.
Companies must commit to meaningful initiatives to connect employees, such as forming resource groups and organizing routine out-of-work functions. Additionally, Lupiani suggests that managers should receive formal training to address mental health issues and promote collaborative opportunities for staff to connect and combat isolation.
"Bringing people together with intention matters. When we have the opportunities to do that as employers and managers, we need to make sure that there are opportunities for folks to come together in-person and create actual relationships," she says.
Moving Forward
The workplace loneliness epidemic is a pressing issue that demands immediate attention. By fostering a culture of genuine connection and support, employers can mitigate the adverse effects of loneliness, leading to a more engaged, satisfied, and productive workforce. As Lupiani's insights in the BSG report highlight, intentional efforts to bridge the gap between technology and human interaction are crucial for combating isolation and building stronger, more connected workplace communities.
For more information about George Waggott Law, please see: www.georgewaggott.com, or contact: george@georgewaggott.com
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